Platform Engineer

Employment Type

: Full-Time

Industry

: Miscellaneous



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Job Description - Platform Engineer (90239417)Job Description Platform Engineer - 90239417Primary Location:US-New Jersey-WhippanyJob Type:Permanent/RegularPosting Range:8 Oct 2019 - OngoingDescription Platform Engineer, AVPWhippany, NJThe Contact Centre is looking for an AVP Platform Engineer in our Whippany, NJ campus.  Through the Contact Centre Transaction Cycle, we will unleash the personalities of our people, enabling and empowering them to become brilliant universal bankers; connect customers and colleagues via consistent, intelligent and smart tech. By working together, through collective and aligned plans we will create experiences that customers consistently rate as highly relevant and valuable.  Through working collaboratively and learning from each other, we'll achieve our goals more quickly and easily. The Contact Centre Transaction Cycle is responsible for proving, delivering and determining technical solutions to support the Contact Centre operations globally. As a member of the Customer Contact team you will be joining a dynamic group that look after the end to end delivery of technology across the entire Barclays Contact Centre estate.  We architect, build, develop and release software and infrastructure for core voice platforms, Dialler, WFM/QM, Call recording speech analytics and Voice Biometrics and IVR applications and other customer interaction channels (e.g. Chat, Video) to give our customers and agents a consistent cross channel experience.What will you be doing? •Customer contact channel solutions including telephony, call recording, IVR webchat, video and other capabilities, move and integrate in the internal or external cloud.   •Engineer strategic Contact Centre platform solutions including all development phases and implementation•Maintaining an in-depth, end-to-end technical understanding of our products, being recognized as the ‘go to’ contact for technical queries, live incidents and problems.•Use system-specific knowledge and technical expertise to define technical strategies that provide business solutions.•Ensuring alignment to technology roadmap, DevOps and automation agenda and transition to CloudWhat we’re looking for: •5+ years’ experience in building end to end solutions including software, hardware, cloud and open application architecture and integration.•5+ years’ experience with core technical architecture principles, API architecture, integration principles, data platforms, networks and the standard CC hardware and software deployments.•5+ years’ experience with engineering of Contact Centre technology infrastructure across all major functions and has a comprehensive grasp of emerging technologies.•5+ years’ experience of Cloud capabilities including accreditation•5+ years’ experience and knowledge of open communication standards such as SIP and WebRTCSkills that will help you in the role: •Able to demonstrate previous evidence of drive, energy, commitment, and enthusiasm•Ability to provide a world-class customer/client experience, underpinned by a lean cost base, strong controls and a culture of collaboration, innovation and high performance •Track record of successfully delivering, technology solutions within a complex multi-national organization.•Commercially proven, strategic innovations within a technological or Financial Services organization, with an emphasis on new customer experiences•BAU ’Run the Bank’ Technology capabilities in a complex, multi-national organization;Where will you be working?At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment. Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. #techcareersOur Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.  It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.

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