Manager

Employment Type

: Full-Time

Industry

: Non-Executive Management



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Job Description

With 29+ years of experience in the dog-care business, Biscuits & Bath(B&B) is on a mission to improve the quality of life for each precious pet that we serve. A leader and innovator in our industry, we work relentlessly to continually raise the standard of excellence for dog care and customer service.

Our dedicated Management team is the key to our success! We are seeking an experienced Manager from the restaurant, hospitality or service industry for our Manager role at B&B. If you are passionate about providing the best care for Man's Best Friend, apply today! This is an excellent opportunity to run your own business without all of the upfront costs! We are a leader in pet care hospitality -- join us in our mission!

Benefits

Not Just A Career A Passion!

At Biscuits & Bath, the work you do has a direct impact on each dog s quality of life. We offer a highly collaborative and inclusive environment that rewards those who perform well. We are committed to helping each employee reach their full potential and building a team that puts clients first. We continue to set the standard of excellence for client service and dog care. For these management roles, we offer a competitive base salary plus quarterly bonus and a thorough 5-week paid training period in a friendly, warm, and supportive environment.

Other benefits of the Management role include:

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Company Matching
  • Discount on B&B Services
  • Paid Time Off Program

Job Responsibilities

As a Manager, you will be responsible for the day-to-day management of a location and its Associates. You will be accountable for achieving budgeted revenues while maintaining the operational and service standards prescribed by Biscuits & Bath. In addition, you will develop meaningful relationships with our clients and provide the highest level of care and service to all dogs.

Key Responsibilities of the Management role include:

  • Educating clients regarding dog care and selling services that meet clients needs
  • Addressing and problem solving client concerns and comments
  • Achieving revenue and client satisfaction targets
  • Ensuring proper workforce planning, skill development, and cross training
  • Recruiting, training, and developing associates
  • Managing performance and compensation of associates
  • Planning work schedules
  • Ensuring services operate per policies and procedures
  • Maintaining equipment in satisfactory working order
  • Ensuring compliance with governing federal and state laws and regulations
  • Planning operations, tactics, human resources, and revenue strategies
  • Promoting and marketing the business to current and prospective clients
  • Analyzing revenue results and devising marketing and revenue growth strategies
  • Exceeding Performance Metrics, includingquality of dog care, client loyalty, revenue and quality of associate team

Job Requirements

In the General Manager role, you must be able to juggle a variety of responsibilities while balancing competing deadlines in a fast-paced environment. We are seeking candidates who are passionate about the wellbeing of dogs. You must possess a high degree of independent decision-making and problem-solving skills. Qualified candidates should be highly organized and pay close attention to the details that make a difference in the clients experience.

Other requirements of the Management role include:

Bachelor s degree or equivalent combination of training and experience

3 plus years of management experience in the restaurant, hospitality or service industry

Proven track record of success in operational planning

Demonstrated ability to empower, develop, and lead a team

Excellent time management and business development skills

Ability to work a varied schedule including days, evenings, weekends and holidays

Proficient in the Microsoft Office suite and Internet savvy


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