Fire Protection Operation Specialist
Employment Type: Full-Time
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At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you ll learn and grow, contributing to work that shapes the world. Find your future with us.
Boeing Security & Fire Protection (S&FP) is currently seeking a Fire Protection Operation Specialist to join their team in Mesa, AZ!
Qualified candidates will be responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic. Demonstrated ability to multitask efficiently is crucial to effectively perform the minimum requirements of this position. Applicants must possess the ability to hear and understand multiple sound sources while simultaneously and accurately documenting information in CAD. Further, candidates must possess the ability to receive and communicate information accurately to and from multiple sources while multitasking.
The candidate will be Emergency Medical Dispatch (EMD) Certified and in good standing. (EMD training is provided in-house.) Will be responsible for providing approved Pre-Arrival Instructions according to policies and procedures. Candidate will be responsible for making required and requested notifications. The dispatcher candidate will be professional and courteous with all customer interactions in person, on the telephone and on the radio. Applicants must
Possess a high degree of emotional self-control and maintain composure to facilitate performance under stressful situations in a collaborative team environment.
Willing to take ownership of actions and mistakes.
Accept and implement constructive criticism and feedback.
Demonstrate measurable progress and improvement throughout the duration of the training program.
Perform in a team environment.
Must be willing to work variable shifts, including weekends and overtime. The Dispatch Center operates on a 24 / 7 / 365.
This position must meet Export Control compliance requirements, therefore a US Person as defined by 22 C.F.R. 120.15 is required. US Person includes US Citizen, lawful permanent resident, refugee, or asylee.
Basic Qualifications (Required Skills/Experience):
This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship
1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection
1+ years of experience multi-tasking and working in a team environment
Proficient utilizing the Microsoft Office Suite
Willing to work variable shifts, including weekends and overtime
Preferred Qualifications (Desired Skills/Experience):
Candidate should have strong computing skills, excellent communication skills, be customer-oriented, positive, flexible, and a strong team player
Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Associated topics: 911, ambulance, call, customer service, dispatch, dispatcher, police, public safety, telecommunications, telecommunicator
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