Dispatcher

ERNST CONCRETE in Monroe, OH

  • Industry: Government - Logistics/Transportation
  • Type: Full Time
  • Compensation: $42,840.00 - 57,970.00 / Year*
position filled
General Descriptions of Duties:

  • Schedule drivers to accommodate orders, taking into consideration other division work load requirements.
Obtain accurate information when taking an order by getting names and contact numbers along with complete details of the order.

Communicate, at the end of each business day, with the Operations Manager to ensure the proper amount of trucks will be operational for the next day.

Report all complaints from customers and drivers to your Plant manager.
  • Utilize the dispatch computer for order input and scheduling orders. Always have a current manual system backup in the event of a system failure
  • Communicate frequently throughout the business day with other plants and divisions to ensure all customer needs are met. This may require scheduling an order with an outlying plant or division and switching orders around to best accommodate the customer. Document all customers you were unable to service and give to the Plant Manager.
  • Schedule orders and drivers to maintain production efficiency.
  • Communicate with drivers to ensure all extra products are on the truck while the truck is at the plant.
  • Communicate with drivers to ensure fuel efficient routes are taken to delivery location.
Qualifications:


Must have high school diploma or GED

Ability to work in a fast paste environment

Dispatching experience a plus

Experience with Microsoft Word and Excel

Pleasant phone experience and excellent customer service

Willingness to work various shift hours and overtime as needed

Ability to multi-task, prioritize and work under pressure certificates from trade school or other programs

Work Requirements

The physical demands described here are representative of those that must be met by an employee to successfully preform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Associated topics: 911, call center, command center, communication, communication specialist, dispatcher, fire, hospital, phone, telecommunicator

* Estimated salary


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