Police Telecommunicator

Illinois State University in Normal, IL

  • Industry: Government - Law Enforcement/Fire
  • Type: Full Time
  • Compensation: $61,965.00 - 99,750.00 / Year*
Request/Posting Number 0713186
Classification Title Police Telecommunicator
Working Title
Job Class # 001164
Type of Position Civil Service
Percent Appointment: 1-100 (For Student Employment and Graduate Assistant Only; state hours per week) 100
Representation: Policeman's Benevolent Labor Committee
Department University Police Department - 09240000
Job Category Staff
General Summary The function of the Police Telecommunicator (TC) is to receive, process, clarify, interpret, prioritize, and accurately disseminate information for the purpose of ensuring officer safety, saving the lives of endangered persons, reducing property losses, reducing the effects of injury, apprehending criminals, and rendering timely assistance to the general public. The TC provides the vital communication link between the citizens who need help and the various emergency services that can provide the necessary assistance.
Additional Information:
Required Qualifications 1. No record of conviction of a felony or a crime involving moral turpitude.

2. High school graduation or GED.

3. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Desired Qualifications: 1. Must be able to work independently to meet the departmental mission and be able to keep their supervisors aware of any situations that are occurring while responding to multiple inquires for information and assistance.

2. Must present themselves and the department in a professional manner while not allowing their personal emotions to influence their behaviors.

3.Police Telecommunicators must be able to multi-task numerous times sensitive tasks while still providing services to many competing entities.

4. The Police TC must be able to work in a fast paced, highly stressful environment while adapting to changing priorities and assisting a diverse and often distraught clientele in a calm, efficient, and assistive manner.

5. Knowledge of FCC rules and regulations

6. Knowledge of University Policies

7. Knowledge of ISU Police Dept. Policies

8. Knowledge of Neighboring Police Dept. policies

9. Knowledge of LEADS rules and regulations

10. Knowledge of the geography of campus community buildings and offices

11. Knowledge of Campus Staff functions and jurisdiction

12. Knowledge of Campus parking lot locations and related regulations

13. Knowledge of Bloomington-Normal locations and emergency facilities

14. Ability to operate a Radio console and multiple resources on 4-8 computer monitors and portable radios on two difference radio systems.

15. Must be knowledgeable of the proper use of 50 plus radio channels resources available.

16. Ability to listen to multiple sources of information at once through selective listening. TC must be able to distinguish what communications requires them to act (Radio, Telephone, information on computer screen etc.)

17. Ability and knowledge to operate new state of the art phone system(VoIP) multiple line system.

18. Ability to monitor and respond to emergency calls.

19. Knowledge of several University Systems for accessing necessary information and perform critical security functions. To include: mainframe computer, email system, video recording systems, ID Card system, Access control system, paging systems, fire alarm system, emergency mass notification system, TYCO Alarms panic/hold up alarm systems and intercom system.

20. Ability to operate multiple computer systems critical to safety of officers and the University and Surrounding community.

21. Ability to maintain certifications LEADS, First Aid, and Sexual Assault Training.

22. Ability to type. Ability to speak clearly and distinctly. Good hearing is crucial with ability to listen to multiple communications.

23. Maintain proper documentation both paper and computerized files and logs of communication.

24. The Police TC must perform duties, make decisions and generate responses with a special emphasis on officer safety.

25. Speed and accuracy are a vital skill.

26. Police Telecommunicators must be resourceful and able to communicate with a wide variety of people in the full spectrum of emotional distress.

27. Working knowledge of criminal and civil procedure and university policies.

28. Ability to present a positive image to the public in often stressful situations.

29. Multitasking is essential and having a thorough knowledge of all the computer and paper filing systems is crucial. There are a variety of logs and records which are dependent upon the Police TC to keep accurate and up to date as they are legal documents.
Necessary Licenses/Certifications/Degrees
Hiring Rate/Range $19.42 per hour
Work Hours Hours vary, and are subject to seniority bid rights
Proposed Starting Date: April 2020
Posting date 03-23-2020
Closing date 04-23-2020
Special Instructions to Applicants All application materials must be submitted online. Application materials submitted via fax, e-mail, or mail will not be accepted.

Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.

Please prepare in advance a resume, cover letter, and at least 3 professional references with phone numbers to attach to this application.

A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please closely monitor your email for correspondence regarding your application status.

Other documentation such as DD214 paperwork must be faxed, mailed, or delivered to Human Resources prior to the examination or provided at the time of testing in order to receive the maximum eligible points:

Fax: 309.###.####, Attn: Brandy O'Grady
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

This position is represented by the Policeman's Benevolent Labor Committee.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-###-####.

If you are having difficulty accessing the system, please call Human Resources at (309) ###-####.
Contact Information Brandy O'Grady
Human Resources
Departmental Homepage
Required Applicant Documents PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply For This Posting". Resume/C.V.
Cover Letter
Reference List
Optional Applicant Documents Certification of Retirement Annuity (required for SURS annuitants only)
Civil Service Test 1164-Police Telecommunicator
Physical Requirements: Must be able to complete the following with or without a reasonable accommodation:

1. Ability to effectively communicate on a daily basis.
2. Ability to use a computer in day-to-day work (i.e. type on a keyboard and use a mouse).
4. Ability to maintain a high level of concentration.
5. Ability to use a computer in day-to-day work (i.e. type on a keyboard and use a mouse).
6. Ability to distinguish colors on a monitor.
7. Ability to work for extended periods at computer workstation.
Quicklink www.jobs.ilstu.edu/applicants/Central?quickFind=79485
Associated topics: access control, border patrol, fire fighter, egress, forensic, hazard, inspection, nsa, prisoner, safe

* Estimated salary

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