Asset Protection Service Associate - Timber Creek Crossng

JCPenny in Dallas, TX

  • Industry: Customer Service/Call Center - Call Center/Customer Service Representative
  • Type: Full Time
  • Compensation: $33,570.00 - 50,280.00 / Year*
position filled
General Description At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. Its a place thats meant for you. The Asset Protection Service Associate role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store. Responsibilities : Customer Service Greets and assists customers in finding products and delivers outstanding customer service Demonstrates WORTH behaviors consistently Partners with other team members when additional support is needed Shrinkage & Safety Provides a strong visual presence on the sales floor to deter theft Drives Electronic Article Surveillance compliance through proper application of Asset Protection standards, including responding, logging and testing the system Participates in company Asset Protection and Safety programs and enforce standards as they relate to safety and security Maintains, supports and communicates awareness programs in store Coaches and trains all associates on the Store Shrink Action Plan Maintains a fair and consistent set of standards using excellent judgment and discretion Documents significant theft incidents and preventions Reports infractions of company policy to Asset Protection and/or store management Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates, as needed Performance Standards Supports company shrink and safety initiatives Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, and attendance Skills and Characteristics: Results : Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others Ownership : Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes Intensity : Proactively find ways to improve the customer experience; show the confidence and courage to do whats right; take action with energy and urgency Job Title: Asset Protection Service Associate - Timber Creek Crossng Location: Dallas, TX, United States - Timber Creek Crossng 6051 Skillman St Job ID: 1077035 J.C. Penney Company Inc. Plano, Texas
Associated topics: agent, agente de servicio al cliente, call center specialist, client, customer service, customer service representative, platform support, rep, service representative, technical assistant

* Estimated salary

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