Manager

Employment Type

: Full-Time

Industry

: Non-Executive Management



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INTRODUCTION TO QUINTESSENTIALLY

Quintessentially, the world s leading luxury lifestyle group, truly understands and connects with the global HNW & UHNW community via a network of 60 offices around the world. Dedicated to delivering an exceptional and discerning service for our members, combined with, connecting the most prestigious brands to this hard-to-reach consumer.

Job Summary

Quintessentially New York is currently looking for a full time Corporate Lifestyle Manager. A full time Corporate Lifestyle Manager is required to provide a high-end/high-touch service to our Members who are based around the globe and place a variety of lifestyle and leisure-related requests to be fulfilled. Members may place requests via telephone, email, live chat or via SMS, which are received, acknowledged, researched and actioned by a team of Lifestyle Managers in a timely manner. The ideal candidate will have a Customer Service background in hospitality with at least 2-3 years experience in a Luxury environment.

Hours of Work: Must have the ability to work Flexible shifts.

Skills & Requirements

  • Excellent written and oral communication
  • Must be fluent in English, other languages are advantageous.
  • Polite and professional telephone manner
  • Excellent interpersonal skills and a team player
  • A proactive attitude (must take initiative)
  • Passionate about providing excellent customer service at all times
  • Mature approach, dedicated, and committed with a strong drive; independent
  • The ability to manage time exceptionally
  • Excellent organizational skills
  • Background in customer service, personal assistance, or luxury travel and leisure, restaurant, nightlife industries
  • Working knowledge of luxury travel destinations
  • Ability to effectively and creatively solve problems
  • Fast learner who always strives to deliver above and beyond the Member s expectations
  • Confident, with the ability to prioritize and meet deadlines working under pressure
  • Polished appearance
  • Computer savvy (CRM, Microsoft Office, Telephony systems)

Benefits

  • Healthcare, Dental & Vision. Company contribution provided
  • 21 days PTO, Accrued over the course of a year
  • Birthday Allowance, take your birthday off on us
  • 401, available in 2nd year of employment
  • Friday happy hour activities
  • International Days: The ability to work from another Hub office for up to 5 days per year

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