Strategic Account Manager - Travel Vertical

Employment Type

: Full-Time

Industry

: Advertising/Marketing/Public Relations



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Who we are

Rokt is the global leader in ecommerce marketing technology. When customers are buying online, theyincreasingly expect more personalized and relevant experiences. We unlock the hidden potential in every single Transaction Moment.

Born in Sydney, Rokt now operates in the US, Canada, UK, France, Germany, Australia, New Zealand, Singapore, The Netherlands and Japan.

We are profitable, growing fast, and having great fun transforming the world of ecommerce.

Learn more at


Who you are

Smart with humility. You are super smart and it shows in your work without you needing to tell anyone. You look for ways to collaborate well with others and you proactively support the more junior members of the team. You make decisions in a timely manner with sufficient information/perspectives. You work fast because the work makes sense instinctively to you, it is enjoyable - you d even call it fun! You are consciously competent, you know what you need to know and you can deliver on it.

Customer obsessed. You are confident in your ability to keep the customer at the center of things, but you ensure you are always asking clients about their needs and their customers needs to remain in touch with what is most current.

Conquer new frontiers. You are curious and engaged in all of your projects, looking to find new and better ways to conquer the frontiers you work on. Confident to drive results, you are aligned to the company goals and keep these in mind when considering new opportunities and alternative solutions.

Enjoy the ride. You re always looking to find the positive in your day and work, you are focussed on identifying solutions if there is a bump in the road. You demonstrate ability to understand and respect other people s priorities and different styles.


About the Customer Success team

Rokt s Customer Success Team is focused on delivering great customer experiences. As part of this team, you ll introduce clients to the Rokt products that help them grow their businesses in different ways. Or, you might be advising clients on how to optimize their use of Rokt services. Every day you ll have the chance to make a big difference for your customers, your team, and yourself. Roles include Account Coordinator, Account Manager, Strategic Account Manager, Account Director, VP Customer Success and SVP Customer Success.

This role sits within Rokt's Travel vertical, reporting to the Account Director of Travel. This vertical is responsible for leading growth with our travel brands and partners, including driving best practice digital marketing and e-commerce strategies, along with advanced attribution such as payback windows and incrementality.

Requirements

The role of Strategic Account Manager is suited to a candidate who is wishing to build a successful career in Sales and Account Management, in a company with unlimited growth potential. You will ideally have 4-5 years Sales and/or Account Management experience in digital. Experience in other media businesses will also be considered. We are looking for active contributors who are dynamic and have a positive can-do attitude. This high achiever will contribute to the Rokt Sales effort, working alongside our team of Account Managers and Business Development Managers in providing Rokt's solutions to Advertisers, Partners, and Agencies (media, search and DM), to achieve revenue targets and client marketing objectives.

Contributing to all aspects of client planning and development, the core purpose of this role is to deliver increased returns for our customers. Success metrics are increased engagement scores, stronger conversions and increased quarterly revenue commitments. This commitment to client outcomes will deliver higher retention rates across the SAM portfolio and across the business.

This role will provide the successful candidate with professional growth, with a real opportunity for career progression and international travel as the company expands globally.

What you need to do to succeed in this role:

Team Building

  • Builds capabilities in junior team members
  • Recruiting: phone screens, interviews, assessment evaluation
  • Onboarding, training and upskilling
  • Leads 1:1s and helps to develop PDs
  • Empowering to solve problems independently

Project management skills

  • Managing complex and senior-level stakeholders
  • Cross-functional (Internal & external)
  • Manages projects within a client across known products and use cases

Problem Solving & Strategy

  • Ability to make decisions with little direction from manager
  • Drive strategic vision for account growth, including product penetration, complex technical requirements, and go-to-market for client initiatives


Experience working with travel brands preferred, but not required.

Benefits

What we offer

Work with the greatest talent in town. Our recruiting process is tough. We hold a high bar because we want to find the best and the most motivated people for each team. This process is action-focused, and it simulates the actual work you ll do as a Rokt star.

Join a community. We re not just here to do business - we enjoy each others company and we make meaningful connections with people through interest groups, sports clubs, and social events. We also enjoy a dog and family-friendly office. We offer generous relocation packages for those interested in moving to a different Rokt team around the globe.

Learn and grow. Enhance your skills and abilities through our Level Up training allowance. Work with a coach, find a mentor, take a certification course - we want you to be a continuous learner.

Stay happy and healthy. We offer a competitive suite of medical, dental, and vision benefits (including two fully-funded health insurance options), gym reimbursements and generous time off and parental leave policies.

Eat well. Enjoy catered lunch 3 times a week, cold brew on tap and tons of healthy snacks in the office.

Plan for the future. Enjoy our 401(k) dollar for dollar match contributions.

Become a shareholder. All Rokt stars have stock options. If we succeed, everyone gets to enjoy the upside. We value long-term impact over quick wins and reward our people for their impact on the long-term growth and profitability of Rokt.


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