General Manager

Employment Type

: Full-Time


: Non-Executive Management

Sodexo is seeking an Area General Manager of Facilities Management, to serve as the single point of contact for the overall support services operations of the Salvation Army's 3 New York City based locations.


This position works primarily through direct reporting relationships and indirect matrix reporting relationships with leaders from the Executive Team and department heads of the community to ensure a high quality resident experience of contracted services. This position is responsible to lead the direct line responsibility of Sodexo management staff with authority over assigned department managers while regularly assessing progress to strategic plans. This leader will work with the client leadership team to assist with execution of their strategic plan in unison with same for Sodexo departments. Demonstrate the value of Sodexo by bringing solutions to address client needs. Provide close coordination with department managers to support the delivery of an outstanding resident experience. This leader is responsible to develop and grow the professional relationship and Web of Influence on site


  • Recognizes complex service excellence issues that impact teams, units, departments, and/or the organization.
  • Implements innovative customized approaches and solutions by integrating and balancing information from the organization, professional judgment, and relevant research to determine the most appropriate alternative.
  • Provides leadership, direction and vision for the departments managed.
  • Ensures all staff are oriented and trained regarding service excellence expectations, principles, and protocols.
  • Leads Service and brand Excellence including coaching and training members on project planning, issue resolution and team communications and techniques.
  • Serves as the representative for client based committees and initiatives.
  • Ability to lead and manage other managers through complex business implementations and budget attainment.


  • Facilitates resolution and documentation of resident complaints as necessary to assure optimum outcomes.
  • Supports and demonstrates a customer service commitment to residents through adherence to Sodexo customer service standards and processes.
  • Develops a service recovery process and mentors staff to achieve resident satisfaction to meet agreed upon outcomes.
  • Works with staff to create an organization that is more capable of change, focused on new ideas and future growth.
  • Understands the use of qualitative and quantitative analysis and other techniques to translate data into relevant, useful information that drives change.
  • Development and implementation of Sodexo core systems and standards.

Core Competencies Needed:This position needs to be proficient in the following areas:

  • Broad Understanding and Working Knowledge of Sodexo segment-Specific Service Portfolio
  • (IFM, Building Services) is desirable
  • Strong Business and Financial Acumen
  • Strong Relationship Management and Engagement Skills
  • Customer/Client Focus
  • Results and Action Orientation
  • Demonstrated Ability to Build High Functioning Teams
  • Excellent ability to develop managers
  • Diversity Awareness and Sensitivity
  • Strong Written and Verbal Communications Skills
  • Demonstrated Leadership and Management Skills
  • Influencing and Negotiation Skills
  • Problem-Solving Skills
  • Timely Decision-Making

Functions as the in-unit leader for multiple accounts and/or contracts within a defined geography. Single point of contact and/or client liaison in support of a multi-site.
Key Duties
- Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.

- Develops business plan and budget w/each account GM that supports the System and District goals Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.

- Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.

- Maintains Quality & Company Standards reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.

- Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.

- Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention

Basic Education Requirement - Bachelor s Degree or equivalent experience
Basic Management Experience - 5 years
Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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