Dispatch Coordinator

Via Mobility Services in Denver, CO

  • Industry: Government - Logistics/Transportation
  • Type: Full Time
  • Compensation: $47,570.00 - 75,920.00 / Year*
TITLE: Dispatch Coordinator DEPARTMENT: Access-a-Ride

LOCATION: Denver

General Purpose:

The Access-a-Ride dispatch coordinator is responsible for ensuring that scheduled rides are covered by a driver on a daily basis while keeping in mind revenue hours, DOT driving/on duty hours, proper procedures and policies. Monitors the two-way radio and maintains radio contact with drivers and First Transit dispatch.



Essential Duties/Responsibilities:

The essential functions of the position include, but are not limited to, the functions outlined below. Management retains the discretion to add-to and/or change the duties of the position at any time, as necessary.



General Responsibilities:

Open/close the facility business

Check in drivers and ensure they have a current drivers license and current DOT medical card

Assign vehicles, distribute manifests and fare boxes

Assist drivers by providing them with any new information concerning their assigned runs (i.e. cancellations, add-ons, drivers alerts, etc.)

Ensure that drivers leave base in time to make their first pick-up

Monitor drivers progress to ensure that drivers stay within DOT driving hours and on-duty hours

Move passengers from one run to another when driver shortages arise

Complete and process the paperwork when passengers are transferred from one run to another

Maintain rapport with First Transit dispatch; coordinate all changes to runs with them

Maintain radio contact with drivers and First Transit

Collect vehicle keys and puts them in their proper place

Assist drivers on the radio when there is an incident, accidents, breakdown or scheduling issues and sends notifications to the accident response team as required

Contact 911 when necessary

Complete forms when an accident/incident/breakdown occurs

Accurately enter data as required

Answer the phone and direct calls

Greet the general public as they enter the facility

Other duties as assigned



Qualifications:

High School Diploma or GED

Meets all of the hiring criteria as outlined by Via and RTD

Knowledge of occupational hazards and safety practice and procedures

Dependability, punctuality and an excellent attendance record

Knowledge of the Denver Metro area or ability to learn

Shows good judgment, attention to detail, self-direction and the ability to multi-task

Ability to remain calm in an emergency

Computer skills

Previous dispatch experience and or at least 3 years professional driving experience

Bi-lingual is a plus

PM19




PI119106855
Associated topics: 911, call, dispatch, emd, emt, police, public safety, service representative, telecommunications, telecommunicator

* Estimated salary


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